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"It doesn't even feel like I am wearing a pack!"
Aarn Packs are designed to be durable, and made to stand up to the wildest of adventures and harshest conditions. Even with a long lasting pack, some wear and tear can be expected over time; here are our recommendations for repairing your gear on a trip, and how to get in touch with us if you need a significant repair.
On long trips and expeditions, we recommend taking some duct tape, plus a needle, thimble and strong nylon thread to handle any emergencies. A length of Tear-aid, Tenacious tape or Gorilla tape comes in handy for fabric rips and gives neat long term repairs of rips and holes. We recommend clean rips be repaired by yourself in these situations, as they are not covered by our guarantee and this avoids shipping charges and repair costs.
Any issues with holes in stretch mesh outside pockets or thick mono mesh back panels need to be hand stitched as they cannot be repaired by machine.
Since these failures are generally due to wear and tear, we suggest that the customer does the repair themselves.
Back mesh: You can hand stitch with thicker button hole thread, nylon or polyester.
Shoulder strap: You can hand stitch with thicker button hole thread, nylon or polyester.
Hipbelt holster: Stitch with a sewing machine (probably need a boot maker with an industrial machine) or hand stitch with heavy thread, again nylon or polyester.
For repairs within New Zealand, please contact Aarn directly rather than going through your local retailer.
Products need to be in a clean condition in order for us to do a repair, especially if they hold a strong smell. You can clean the gear using a small brush, laundry soap and hot water.
If you send the product directly to us, we can repair it for you either under warranty or at a modest charge. If the product is no longer under warranty, or it is not a warranty issue, we ask you to cover the return shipping charge (North Island $20, South Island $15).
For repairs outside of New Zealand, please contact your country distributor as listed under Stockists on this site.
For Aarn Pack repairs outside of New Zealand where we do not have a country distributor, we can do the repairs in New Zealand, but the customer needs to cover shipping costs as per our warranty. If the problem is due to faulty workmanship or materials, there will be no charge for the repair. If the problem is due to wear and tear or unsuitable use, we will make a modest charge for the repair. We like to make our packs last as long as possible for environmental reasons.
Often it is cheaper to have the repairs done by your local bootmaker rather than send to NZ for repair. If parts are needed, we can most likely supply these.