Wrap hard or sharp objects in clothing before packing. 

Don’t haul the pack over rocks or sharp objects. 

Put your pack in a Pack Protector bag for airline travel. 

Clean mud off your pack with soap and water at the end of your trip. Hand washing with a soft bristle scrubbing brush is best. Hang your pack in a cool area to dry. 

Store the pack in a cool dry environment. 

One of the keys to zip longevity is to keep them free of sand and grit.  

Clean zips by washing with a garden hose with a pressure nozzle. It is also important not to overload pockets putting unnecessary stress on the zips when closing, as this could also result in failure. 

Most zip failures result from wear to the coating on the inside of the zip slider. Once this coating wears off, the metal abrades quickly, and the slider no longer joins the continuous plastic coils securely. The plastic coils then tend to separate behind the zipper slider. 

To revive lost water repellency on our water resistant packs, we suggest that you contact your local specialty outdoor shop.

There are a number of different water repellency rejuvenation products on the market. Your retailer will be able to guide you to the one that would work best for your water resistant pack. We recommend Nikwax products.

Any issues with holes in stretch mesh outside pockets or thick mono mesh back panels need to be hand-stitched as they cannot be repaired by machine.

Some fabric tape works also well for holes in the mesh and will prevent it from fraying even further. For best results, we recommend applying tape on both sides of the mesh.  

Since these failures are generally due to wear and tear, we suggest that the customer does the repair themselves. 

Any loose threads or fraying web ends should be melted with a lighter to prevent further unravelling. 

For rips in the fabric, you can use some fabric tape to patch them up.  Anything like Tear-aid, Tenacious tape or Gorilla tape works well and is durable, just make sure that the surface you’re applying the tape on is clean and dry.
For a stylish repair, you can also use an Aarn NoSo patch:
https://www.aarnpacks.com/products/noso-patch

We recommend clean rips to be repaired by yourself in these situations, as they are not covered by our guarantee and this avoids shipping charges and repair costs. 

For bigger tears, you may need to get a fabric patch sewn in by a professional with an industrial sewing machine (repair shop, bootmaker...).  

We do have some spare parts for new and old products available. To obtain any of these items, please contact us and we will do our best to find what you need.  

We do have some spare buckles, hipbelts, webbing, frames etc... 

Depending on the situation and whether it is covered by warranty, you will be responsible for covering the cost of shipping.  

Please note that broken buckles are usually not covered by warranty.  

As an alternative, you may be able to find what you need in your closest haberdashery or local craft store. 

On long trips and expeditions, we recommend taking some duct tape, a needle, strong nylon thread, spare cord and even a couple of cable ties to handle any emergencies.

A length of Tear-aid, Tenacious tape or Gorilla tape can come in handy for fabric rips and gives neat long-term repairs of rips and holes.